Our Response to Covid-19
Enhanced cleaning and equipment
Our priority has, and will always be, to ensure the safety of both our guests and team members. In recent weeks, we have implemented a wide range of extra measures that comply with UK Government guidelines, and are designed to continue to keep you as safe as possible at Supercity Aparthotels.
As a quality accredited member of the Association of Serviced Apartments we are committed to upholding the highest levels of quality and cleaning standards in all our apartments and adhere to the ASAP Stay with Confidence promise.
We are well supplied with disinfectant cleaning products. Our housekeeping teams have been trained on their correct use throughout all our properties including apartments, communal areas, gyms, staff areas and offices etc.
All suites are aired out for at least 24 hours before deep cleaning.
Facemasks and gloves used whilst cleaning.
All team members are comprehensively inducted over a two-week period and complete annual e-learning/classroom-based courses to ensure the health & safety of both them and our guests. This includes COSHH training to ensure the correct use of all cleaning products.
Guest keys are disinfected after use and PDQ pads are cleaned with antibacterial wipes after each use.
Additional Hand Sanitizer Dispensers are situated in communal areas including all Receptions and Gyms.
Information posters for guests are displayed in all reception areas, gyms and lifts.
Bookings & Cancellations
We remain committed to offering you more flexible booking options and, owing to the unique circumstances, we have temporarily relaxed our booking policies to give you extra peace of mind:
Flexible bookings: Cancel 72h prior to arrival for free when you book on supercityuk.com. Minimum 3 nights stay apply.
Non-refundable bookings: If you are travelling to an area that has been placed on ‘Tier 3’ restrictions and cancel within the 72 hour policy, you will receive a credit note equivalent to the amount paid. This credit can be redeemed against a future booking within 6 months of the original check-in date.
For all bookings, amendments or questions, please contact us at email@example.com or call +44 (0) 203 818 9070
NhS Workers & Displaced
We want to thank each and every one of our NHS front-line workers for their dedication and perseverance during the Covid-19 pandemic.
To share our gratitude and support with our modern heroes across the country, we are offering a 50% discount to all NHS workers until 31st October 2020
We are now also offering reduced rate flats this Summer for anyone who requires a temporary or an alternative place to stay for up to 3 months.
What we ask of you
DURING YOUR STAY
Please use the lift one household at a time. If the lift opens and someone is in it, please wait for the next lift.
Please keep a safe distance of 2 metres from the Front of House receptionists and their desk, as well as from any other team members or fellow guests you encounter in the halls or entrance.
Please let us know before arrival if you present any symptoms or have been exposed to COVID-19 (confirmed or suspected).
Guests using the Gym will notice that the equipment has been arranged to accommodate social distancing and disinfectant wipes will be available.
From July 13th, Supercity Aparthotels will be restarting our weekly housekeeping service at all our locations across the UK.
All in house guests will be receiving email communication from Monday to advise on their cleaning day with an allocated 2-hour time slot and a notice will be displayed at our front desk reception.
During the allocated time, guests will be required to vacate the apartment so that the team can enter to clean.
Should the allocated time slot not be convenient or if the guest prefers to continue to receive the housekeeping bundle outside of their apartment rather than the full clean then please contact reception at least 24 hours in advance to let us know.
Our housekeeping team have been fully trained on our new cleaning measures and will be wearing gloves, masks and/or visors throughout the clean.
We will be opening our on-site residents’ gym from July 13th,2020. The gym will only be open from Monday to Friday at this time and closed on weekends.
A limit of 1 person/household per hour will be in place and guests will need to book an allocated time with the reception team.
Antibacterial wipes and sanitiser will be provided in the gym for guests and the area will be cleaned after each use or at least three times a day.
Please note that our small gym at Nevern Place will remain closed at this time.