Frequently Asked Questions

Enquiries, Booking and Payments

How do I make an enquiry?

You check availability right here on our website. Or you can get in touch below

E: sleep@supercityuk.com T: 0203 818 9070

How do I book?

Book now on our website for the Best Rate Guarantee.

If you are considering a long/extended stay, don’t see availability for your dates online or have any other queries, please get in touch

*please note you will need your debit/credit card to secure the booking

How can I pay?

We accept payment via bank transfer, debit card or credit card.

When is payment due?

Payment is due, in cleared funds, at least 7 days prior to arrival. If you book our Non Refundable or Advance Purchase Rate, payment will be due upon booking.

Is there a deposit?

A fully refundable security deposit of £250 applies per apartment booked and is refunded after departure, less any charges.

How much is tax?

VAT is charged at the prevailing rate and will be included in the price you pay.

Can I get a better rate if I stay longer?

Yes, get in touch here for bespoke rates.

Cancellations & Amendments

What is the cancellation policy?

If you need to cancel your booking, please provide at least 7 days’ notice to avoid cancellation charges.

A maximum cancellation charge of 7 nights may apply and is calculated using the amount of notice given:

7 days’ notice = no charge

6 days’ notice = 1 night charge

5 days’ notice = 2 night charge

4 days’ notice = 3 night charge, and so on

What if I need to amend or extend my stay?

If you need to shorten your stay, please provide at least 7 days’ notice prior to your revised departure date, to avoid paying for any unused nights.

If you need to extend your stay, please provide as much notice as possible as all extensions are subject to availability.

Suite & Building Information

Do you have accessible rooms and do you allow assistance dogs?

Yes we have wheelchair accessible rooms available, please contact our reception team directly to let us know your individual requirements and to inquire about availability.

We do allow guide dogs when required for assistance.

Can I smoke in my suite?

No. All our suites are strictly non-smoking.

Can I bring my pet?

Yes all of our aparthotels are pet friendly, however we charge £6 per night per pet and an additional £125 deep clean fee on departure. There is a £500 (refundable) security deposit. We will confirm this to you at the time of your enquiry.

How often is my suite cleaned

Housekeeping is once a week and includes full clean and change of all towels and linen.

Can I pay for additional cleaning?

Yes. Additional cleaning services can be arranged at a cost and are subject to the availability of our housekeeping team.

There are a variety of services available and can be arranged with our reception team.

Are there facilities for laundry and dry cleaning?

Each suite has a washer/dryer for your convenience. Items that require dry cleaning can be handed to reception in the bags provided and will be returned to your Suite the following day.

Please see price list in the Suite for applicable dry cleaning costs.

Is there internet in my suite?

Yes. All suites have free Wi-Fi access.

Is there a television package in my suite?

Yes. All suites at all properties include Chromecast TV.

How many people can stay in my suite?

Our studio and one bedroom suites can accommodate 2 guests and our two bedroom suites can accommodate 4 guests.

Extra guests may be possible in certain suite types – please make your requirements known at the enquiry stage.

Do you provide extra beds for guests?

Yes. Extra beds are chargeable, subject to availability and also determined by the suite type you have booked – please make your requirements known at the enquiry stage.

What facilities are in the building and what amenities can I expect in my suite?

Please check the property specific and suite specific pages on our website for a detailed list.

Other Information

Can I hold a suite prior to booking?

We may be able to hold an apartment for you while you make a decision and finalise payment. A maximum hold period of 24 hours applies.

Can I view a suite?

Yes, we’re happy to show you around. Just get in touch with our sales and reservations team sleep@supercityuk.com

Can I set up a Corporate Rate?

We do offer Corporate Rates to our regular corporate clients (a minimum number of stayed nights applies). Please email sleep@supercityuk.com with your requirements.

For more local area information, please see the local area guidebook on our website.

Check In & Check Out

How do I check in?

Please check in and collect keys from our 24 hour reception on arrival.

What time can I check in?

Check in time is from 2pm.

What time is check out?

Check out time is by 11am.

Can I check in early or check out late?

Early check in and late check out are subject to availability – please speak to reception for details.

If you need to guarantee an early check in or late check out you will need to book and pay for either the preceding or following night.

Reception can hold luggage if you arrive early or if you want to leave later in the day, after you have checked out.

Transport

What public transport is nearby?

 

The Rosebery, 20 Rosebery Avenue, Clerkenwell, London, EC1R 4SX

Nearest Underground Station: Farringdon or Chancery Lane

Nearest Train Station: Farringdon

Nearest Bus Stop: Rosebery Avenue

 

Templeton Place, 17 Templeton Place, Earls Court, London, SW5 9NB

Nearest Underground Station: Earls Court

Nearest Train Station: West Brompton

Nearest Bus Stop: Earls Court Road or Warwick Road

 

Nevern Place, 27 Nevern Place, Earls Court, London, SW5 9NP

Nearest Underground Station: Earls Court

Nearest Train Station: West Brompton

Nearest Bus Stop: Earls Court Road or Warwick Road

 

For more local area information, including transport, please see the local area guidebook on the LOCATIONS tab on our website.

Emergencies

Who can I contact in an emergency?

Please contact our 24/7 at each property for assistance with local emergency services such as dentist, veterinary, and non emergency medical services.

The Rosebery: +44 (0) 20 7837 4400

The Chronicle: +44 (0) 20 3301 7550

Templeton Place or Nevern Place: +44 (0) 20 7373 6670

Church Street: +44 (0) 16 1839 4848

Q Square: +44 (0) 1273 916 444

For Police, Ambulance or Fire, please dial 999.