Do you have accessible rooms and do you allow assistance dogs?
Yes we have wheelchair accessible rooms available at some of our properties, please contact our reception team directly to let us know your individual requirements and to inquire about availability.
We do allow guide dogs when required for assistance.
Can I smoke in my suite?
No. All our suites are strictly non-smoking.
Can I bring my pet?
Yes all of our aparthotels are pet friendly, however the following fees apply.
Pet Charges for stays of 14 nights or less:
Fixed departure cleaning fee of £150 inclusive VAT (Maximum 2 pets)
Refundable Deposit of £500 (£250 for the apartment and £250 for each pet)
Pet Charges for stays of 15 nights or longer:
£8 inclusive of VAT, per pet per night
Refundable Deposit of £500 (£250 for the apartment and £250 for each pet)
Pet fees are not applicable for guide dogs.
How often is my suite cleaned
Housekeeping is once a week and includes full clean and change of all towels and linen.
Can I pay for additional cleaning?
Yes. Additional cleaning services can be arranged at a cost and are subject to the availability of our housekeeping team.
There are a variety of services available and can be arranged with our reception team.
Are there facilities for laundry and dry cleaning?
Each suite has a washer/dryer for your convenience. Items that require dry cleaning can be handed to reception in the bags provided and will be returned to your Suite the following day.
Please see price list in the Suite for applicable dry cleaning costs.
Is there internet in my suite?
Yes. All suites have free Wi-Fi access.
Is there a television package in my suite?
Yes. All suites at all properties include Chromecast TV.
How many people can stay in my suite?
Our studio and one bedroom suites can accommodate 2 guests and our two bedroom suites can accommodate 4 guests.
Extra guests may be possible in certain suite types – please make your requirements known at the enquiry stage.
Do you provide extra beds for guests?
Yes. Extra beds are chargeable, subject to availability and also determined by the suite type you have booked – please make your requirements known at the enquiry stage.
What facilities are in the building and what amenities can I expect in my suite?
Please check the property specific and suite specific pages on our website for a detailed list.
