ENQUIRIES, BOOKINGS & PAYMENT

How do I make an enquiry?
To check availability please call or email us directly:
The Rosebery +44 (0)20 7837 4400 rosebery@supercityuk.com
Templeton Place & Nevern Place +44 (0)20 7373 6670 templeton@supercityuk.com

Or use the booking form on our website.


How do I book?
Once we have confirmed rates and availability, please email us your request to book and we will email you our Booking Request Form and details of what happens next.

Or use the booking form on our website.


How can I pay?
We accept payment via bank transfer, debit card or credit card.


When is payment due?
Payment is due, in cleared funds, at least 7 days prior to arrival. If you book our Non Refundable or Advance Purchase Rate, payment will be due upon booking.


Is there a deposit?
A fully refundable security deposit of £250 applies to each booking and is refunded after departure, less any charges.


How much is tax?
For accommodation charges, Value Added Tax (VAT) is charged at 20% for the first 28 nights, and 4% thereafter. For all non-accommodation charges, VAT is charged at 20%.

CANCELLATIONS & AMENDMENTS

What is the cancellation policy?
If you need to cancel your booking, please provide at least 7 days’ notice to avoid cancellation charges.

A maximum cancellation charge of 7 nights may apply and is calculated using the amount of notice given:

7 days’ notice = no charge

6 days’ notice = 1 night charge

5 days’ notice = 2 night charge

4 days’ notice = 3 night charge, and so on


What if I need to amend or extend my stay?
If you need to shorten your stay, please provide at least 7 days’ notice prior to your revised departure date, to avoid paying for any unused nights.

If you need to extend your stay, please provide as much notice as possible as all extensions are subject to availability.

SUITE & BUILDING INFORMATION

Do you have accessible rooms and do you allow assistance dogs?
Yes we have wheelchair accessible rooms available, please contact our reception team directly to let us know your individual requirements and to inquire about availability. We do allow guide dogs when required for assistance.

Can I smoke in my suite?
No. All our suites are strictly non-smoking.

Can I bring my pet?
No. We don’t accept pets.


How often is my suite cleaned
Housekeeping is once a week and includes full clean and change of all towels and linen.


Can I pay for additional cleaning
Yes. Additional cleaning services can be arranged at a cost and are subject to the availability of our housekeeping team. There are a variety of services available and can be arranged with our reception team.


Are there facilities for laundry and dry cleaning?
Each suite has a washer/dryer for your convenience. Items that require dry cleaning can be handed to reception in the bags provided and will be returned to your Suite the following day. Please see price list in the Suite for applicable dry cleaning costs.


Is there internet in my suite?
Yes. All suites have free Wi-Fi access.


Is there a television package in my suite?
All suites have flat screen LCD TVs, with all free view channels.
All suites at Templeton Place include a full Sky package, with Sports and Movies.

All Executive One Bedroom and Two Bedroom Suites at The Rosebery include a full Sky package, with Sports and Movies.


How many people can stay in my suite?
Our studio and one bedroom suites can accommodate 2 guests and our two bedroom suites can accommodate 4 guests.

Extra guests may be possible in certain suite types – please make your requirements known at the enquiry stage.


Do you provide extra beds for guests?
Yes. Extra beds are chargeable, subject to availability and also determined by the suite type you have booked – please make your requirements known at the enquiry stage.


What facilities are in the building and what amenities can I expect in my suite?
Please check the property specific and suite specific pages on our website for a detailed list.

OTHER INFORMATION

Can I hold a suite prior to booking?
We may be able to hold an apartment for you while you make a decision and finalise payment. A maximum hold period of 24 hours applies.


Can I view a suite?
Yes. Viewings are subject to availability and can be organised with the reception team at each property directly.


Is there a minimum stay?
There is a minimum stay of 7 nights at all our properties. At a short lead time, we may be able to accept shorter stays at The Rosebery, if availability allows.


Can I set up a Corporate Rate?
We do offer Corporate Rates to our regular corporate clients (a minimum number of stayed nights applies). Please email sleep@supercityuk.com with your requirements.

For more local area information, please see the local area guidebook on the LOCATIONS tab on our website.

CHECK IN & CHECK OUT

How do I check in?
The Rosebery: please check in and collect keys from our 24 hour reception on arrival.

Templeton Place & Nevern Place: reception is manned Monday – Friday from 8am to 5pm (excluding bank holidays). Upon confirmation of your booking we will email you instructions for check in outside reception hours.


What time can I check in?
Check in time is from 2pm.


What time is check out?
Check out time is by 11am.


Can I check in early or check out late?
Early check in and late check out are subject to availability – please speak to reception for details.

If you need to guarantee an early check in or late check out you will need to book and pay for either the preceding or following night.

Reception can hold luggage if you arrive early or if you want to leave later in the day, after you have checked out.

TRANSPORT

What public transport is nearby?

The Rosebery, 20 Rosebery Avenue, Clerkenwell, London EC1R 4SX
Nearest Underground Station: Farringdon or Chancery lane

Nearest Train Station: Farringdon

Nearest Bus Stop: Rosebery Avenue


Templeton Place, 17 Templeton Place, Earls Court, London SW5 9NB
Nearest Underground Station: Earls Court

Nearest Train Station: West Brompton

Nearest Bus Stop: Earls Court Road or Warwick Road


Nevern Place, 27 Nevern Place, Earls Court, London SW5 9NP
Nearest Underground Station: Earls Court

Nearest Train Station: West Brompton

Nearest Bus Stop: Earls Court Road or Warwick Road

For more local area information, including transport, please see the local area guidebook on the LOCATIONS tab on our website.

EMERGENCIES

Who can I contact in an emergency?
Please call our emergency number +44 (0)20 7837 4400.

For Police, Ambulance or Fire, please dial 999.